My Password Works on Laptop/Desktop but Not on Mobile

### How to Clear Browser History on Mobile and Desktop

Clearing your browser history can help you troubleshoot issues like passwords not working or updated content not displaying properly. Whether you are on a mobile device or a desktop/laptop, here’s a step-by-step guide on how to clear your browser history.

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### Clearing Browser History on Mobile

#### **Google Chrome (iOS & Android)**
1. **Open Chrome** on your mobile device.
2. Tap the **three-dot menu** (top right on Android or bottom right on iOS).
3. Go to **History** and tap **Clear browsing data**.
4. Select the **time range**:
- “Last hour,” “Last 24 hours,” “Last 7 days,” “Last 4 weeks,” or “All time.”
5. Check the boxes for **Browsing history**, **Cookies and site data**, and **Cached images and files**.
6. Tap **Clear data**.

#### **Safari (iOS)**
1. Open the **Settings** app on your iPhone or iPad.
2. Scroll down and tap **Safari**.
3. Tap **Clear History and Website Data**.
4. Confirm by tapping **Clear History and Data**.

#### **Samsung Internet (Android)**
1. Open the **Samsung Internet** browser.
2. Tap the **three-line menu** in the bottom right corner.
3. Go to **Settings** > **Privacy** > **Delete browsing data**.
4. Check **Browsing history**, **Cookies and site data**, and **Cached images and files**.
5. Tap **Delete**.

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### Clearing Browser History on Desktop/Laptop

#### **Google Chrome (Windows & macOS)**
1. Open **Chrome** on your computer.
2. Click the **three-dot menu** in the top right corner.
3. Go to **History** > **History** (or press **Ctrl + H** on Windows or **Cmd + Y** on macOS).
4. Click on **Clear browsing data**.
5. Choose a **time range** from the dropdown menu.
6. Check the boxes for **Browsing history**, **Cookies and other site data**, and **Cached images and files**.
7. Click **Clear data**.

#### **Mozilla Firefox (Windows & macOS)**
1. Open **Firefox** and click the **menu button** (three horizontal lines) in the top right.
2. Select **History** > **Clear Recent History**.
3. Choose the **time range** to clear.
4. Check the boxes for **Browsing & Download History**, **Cookies**, and **Cache**.
5. Click **OK** to clear the data.

#### **Microsoft Edge (Windows & macOS)**
1. Open **Edge** and click the **three-dot menu** in the top right.
2. Select **Settings** > **Privacy, search, and services**.
3. Under **Clear browsing data**, click **Choose what to clear**.
4. Select the **time range** and check the boxes for **Browsing history**, **Cookies and other site data**, and **Cached images and files**.
5. Click **Clear now**.

#### **Safari (macOS)**
1. Open **Safari** and click **Safari** in the top menu bar.
2. Select **Clear History**.
3. Choose the **time range** you want to clear and click **Clear History**.
4. This will also clear cookies and cache.

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### What to Do If Your Password Doesn’t Work or You Can’t See Updated Content

1. **Try Clearing Your Cache**: Sometimes, clearing just the cache (without cookies) can fix issues where updated content isn’t loading.
2. **Update Your Browser**: Make sure your browser is up to date. An outdated browser can cause functionality problems.
3. **Check Your Password**: If your password isn’t working:
- Double-check if your **Caps Lock** is on or off.
- Use the **password reset** option provided on the website.
4. **Restart Your Browser**: After clearing your history and cache, restart your browser to ensure the changes take effect.

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Clearing your browser history and cache regularly can help improve performance and solve issues related to website data. If the problem persists after trying these steps, you may want to consider reinstalling your browser or checking for any system updates.