The lecture videos aren't playing.

### Solutions for “The Lecture Videos Aren’t Playing”

If you’re experiencing issues with lecture videos not playing, here are some troubleshooting steps you can try to resolve the problem:

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### 1. **Check Your Internet Connection**
- Make sure you have a **stable internet connection**. If you’re on Wi-Fi, try moving closer to the router or switching to a wired connection if possible.
- You can also try restarting your router to improve connectivity.

### 2. **Refresh the Page or Try Reopening the Video**
- Sometimes, a simple **page refresh** can fix the issue.
- Close the lecture video and reopen it to see if it loads properly.

### 3. **Clear Browser Cache and Cookies**
- **Chrome**:
- Click the **three-dot menu** in the top right corner, go to **History**, then select **Clear browsing data**.
- Choose a time range, check **Cookies and site data** and **Cached images and files**, and click **Clear data**.
- **Safari**:
- Go to **Safari** > **Clear History**, choose the time range, and click **Clear History**.
- **Firefox**:
- Click the **menu button** (three lines), go to **History**, and select **Clear Recent History**.
- Clearing cache and cookies can help fix video loading issues.

### 4. **Try a Different Browser**
- If the video isn’t playing in your current browser, try using a different one, such as:
- **Google Chrome**
- **Mozilla Firefox**
- **Safari**
- **Microsoft Edge**
- Make sure your browser is **updated** to the latest version for optimal performance.

### 5. **Disable Browser Extensions**
- Sometimes, browser extensions can interfere with video playback. Try disabling extensions, such as ad blockers, to see if this resolves the issue.
- In Chrome, go to the **three-dot menu** > **More tools** > **Extensions**, and toggle off the extensions.

### 6. **Check Device Compatibility**
- Make sure the device you’re using is **compatible** with the video player. If you’re on a mobile device, try switching to a desktop/laptop or vice versa.

### 7. **Update Your Device’s Software**
- Ensure your operating system (Windows, macOS, iOS, or Android) is up to date. Sometimes, outdated software can cause compatibility issues.

### 8. **Disable VPN or Proxy**
- If you’re using a VPN or proxy, try disabling it to see if the video plays. VPNs can sometimes interfere with video streaming.

### 9. **Check for Pop-up Blockers or Firewall Settings**
- Ensure that pop-up blockers or firewall settings aren’t blocking the video. You may need to adjust these settings to allow content from the course platform.

### 10. **Try Watching the Video in Incognito/Private Mode**
- Open your browser in **Incognito** or **Private mode** and try playing the video. This can help identify if any settings or cached data are causing the issue.

### 11. **Contact Support**
- If none of the above steps work, reach out to the **course support team at websites@naturopathy-uk.com**. Provide them with details such as the browser you’re using, your device type, and any error messages you’re seeing (include also a screenshot )hey may be able to assist further or provide an alternative solution.

By following these troubleshooting steps, you should be able to identify and resolve the issue with lecture videos not playing.