The appointment has been cancelled, am I eligible for a refund?

Q: The student/client has paid, and the appointment has been cancelled. Can I/they get a refund? 

A: If the appointment is cancelled more than 24 hours in advance of the scheduled time, then a refund can be issued. If the appointment is cancelled 24 hours (or less) before the appointment, a refund cannot be issued. For more information on clinic refunds, please contact Accounts.